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Privacy Policy for BetterHealth A Planned Parenthood Partnership

This Privacy Policy applies to BetterHealth A Planned Parenthood Partnership ("Company" or "we" or "our") and governs collection, usage, and disclosure of your information via the Company’s MyChart application ("Application") and website at ("Website"). The Application and Website are collectively referred to as the "Services."

Company reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share Personal Information, we will post those changes in this Privacy Policy. If we make material changes to our Privacy Policy, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our Website or sending you a notification. you should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. Company will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.

Personal Information Collected By the Services:

Company uses information collected from users of the Services to personalize and improve your visit and experience at the Website and for other purposes set out below. Company gathers information in the following ways:

Information you Give to Company:

Through a user’s interactions with the Services, Company collects "Personal Information," which is information that identifies an individual or relates to an identified individual. Personal Information includes any information you have provided in connection with your use of the Services. Personal Information is collected when you establish an account with Company, or when you communicate with Company about the Website.

"Sensitive Personal Information" refers to Personal Information regarding more sensitive areas, such as your government ID and certain other medical or health information, financial information, gender, marriage status, race/ethnicity, or veteran or disability status.

Web Beacons:

Company (or service providers on Company’s behalf) may collect information from visits to the Website through the use of "Web Beacons." Web Beacons are web page elements which may employ cookie technology that enable Company to record data about visits to or transactions made on the Website. This information is sometimes known as "clickstream data." Company may use this data to analyze trends and statistics to improve your online experience or our customer service. No Personal Information is collected through the use of Web Beacons on the Website.


Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open email that we send you; and the URLs which lead you to and around the website including the date and time. you can generally set your browser to reject cookies or to notify you when you are sent a cookie. Software is also available from third parties which will allow you to visit the website without providing this information.

Information Received as a Business Associate:

Upon your request or with your consent, your healthcare provider may share information about you, including your Personal Information, with Company. Company shall only use such information as a "business associate" of a "covered entity" in accordance with any instructions or restrictions provided to Company by your healthcare provider. With regard to such information, Company shall comply with the applicable provisions of Health Insurance Portability and Accountability Act and the regulations promulgated thereunder, and the Health Information Technology for Economic and Clinical Health Act and any regulations promulgated thereunder, to the extent such privacy laws are applicable to business associates.

Use of Information Collected by Company:

Company uses the Personal Information collected in an effort to improve your experience with the Services, to provide services to you and to communicate with you about information that you request. Company may also use Personal Information to help target specific offers to you and to help Company develop and improve its Services. Additionally, Company may use your Personal Information to:

  • Respond to user service requests.
  • Administer user accounts.
  • Provide service to our clients, which may include healthcare providers.
  • Respond to your questions and concerns.
  • To communicate with users about our products, services, and related issues.
  • To administer fees and provide users with invoices or resolve billing issues.
  • Conduct research and analysis.

Sharing of Information with Third Parties:

Company will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy:

  • Company may disclose Personal Information to its parent, subsidiary, affiliates, and other related companies without your consent.
  • Company may disclose Personal Information to service providers for the purposes of operating our business, delivering, improving, and customizing our products or services, sending marketing and communications related to our business, payment processing, and for other legitimate purposes permitted by applicable law.
  • Company may disclose Personal Information, including Sensitive Personal Information, to the provider-participants in Company’s health information exchange who are all members of the BetterHealth Organized Health Care Arrangement ("Participants"). The Participants may use and disclose your Personal Information, including Sensitive Personal Information, for treatment, payment and health care operations purposes, as those terms are defined by the Health Insurance Portability and Accountability Act.
  • To the extent permitted by law, Company will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. Company may also use or disclose your Personal Information as permitted by law to perform charge verifications, apply or enforce the Service’s Terms of Use or Terms and Conditions, or protect Company’s rights, interests, or property as well as those of Company affiliates, customers, or Service users.
  • If Company sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, you agree that Company may transfer your Personal Information to a third party as part of that transaction.

Security of Personal Information:

Company has commercially reasonable safeguards in place to help protect the Personal Information Company collects from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Although Company attempts to protect the Personal Information in our possession, no security system is perfect, and Company cannot promise that your Personal Information will remain absolutely secure in all circumstances.

Data Integrity and Purpose Limitation:

Company limits the use of Personal Information to ways that are compatible and relevant to the purposes for which the Personal Information was collected or subsequently authorized or for which consent was obtained. Company will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current.

Retention of Personal Information:

Company will retain your Personal Information as needed to fulfill the purposes for which it was collected. Company will retain and use your Personal Information as necessary to comply with Company’s business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Aggregated De-Identified Information:

Company may provide aggregated information related to your Personal Information to some of Company’s business partners. This information is used in a collective manner and does not identify you individually in any way. In addition, as set forth in the Terms of Use and/or Terms and Conditions for the Services, Company may, subject to the limitations set out in the Terms of Use or Terms and Conditions, use certain de-identified PHI.

Links to Third Party Websites:

The Services may contain certain links to third party websites. Company is not responsible or liable for the privacy practices or content found on these websites. you should check the privacy notice and policies of each website you visit. Links to third party sites are provided solely for your convenience and any use or submission of data to such sites shall be at your sole risk.

Cross-Border Transfer of Personal Information:

Company may transfer your Personal Information to Company’s entity in the United States, to any Company subsidiary or affiliate, or to third parties as described above that are located in various countries around the world. By using Company’s Services, or providing any Personal Information to Company, where applicable law permits, you consent to the transfer, processing, and storage or such information outside of your country of residence where data protection standards may be different.

If you have any complaints regarding our compliance with this Privacy Policy, you should first contact Company at the address listed below under the section titled "Contact Information." Company will investigate and attempt to resolve complaints and disputes regarding collection, use, and disclosure of Personal Information in accordance with this Privacy Policy.

Right to Access and Correct Personal Information:

Company strives to make sure that our information is reliable, accurate, and up-to-date. While Personal Information is maintained by Company, you may access the Personal Information that Company has collected directly from you to the extent required by law. Because Personal information—for example, your email address—is required to use the Website, we retain certain Personal Information as long as your account is active. you will have the opportunity to correct, transfer, update, modify, or delete your contact information by logging into your account and updating your Personal Information online or contacting Company at the address listed below under the section titled "Contact Information." you may also limit the use and disclosure of your Personal Information by either unsubscribing from marketing communications or contacting Company at the address listed below under the section titled "Contact Information." Please note that some information may remain in Company’s records even after you request deletion of your Personal Information, to the extent permitted by applicable laws.

Regardless of the above, however, and except as required by applicable law, Company does not provide you with access to patient records. Company will forward all of your requests for access to patient records to your healthcare provider, who will be responsible for providing you with a copy of your patient records.

Contact Information:

If you have any questions or concerns related to this Privacy Policy, please contact the Company Privacy Officer at Pursuant to applicable law, Company may be required to send you notice of known or suspected security breaches that impact your Personal Information. In the event that Company must provide a notice of a security breach to you, Company will send security breach notices to the contact information contained in your account information unless Company is required by law to notify you using another method. Otherwise, if Company needs, or is required, to contact you concerning any event that involves information about you we may do so by email, telephone, or mail.