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MyChart Terms and Conditions of Use

BetterHealth, a Planned Parenthood Partnership ("BetterHealth") is pleased to offer you information via a web-based version of our computer systems called MyChart. We think it is important for you to know how we handle information we communicate via the Internet. These Terms & Conditions ("Terms and Conditions") statement outlines the practices of BetterHealth and our sensitivity the privacy of your information. BetterHealth offers the MyChart application and its related services to you subject to your compliance with these Terms and Conditions. We reserve the right to revoke your access to the MyChart application at any time, for any reason or no reason.

Use of MyChart

To use MyChart, you must sign up for an account ("Account") that is offered to individuals whose health information is provided to BetterHealth by BetterHealth’s participating providers. Access your Account and the Account itself is provided to you without charge.

BY ACCESSING AND/OR USING MYCHART YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE MYCHART.

Your Health

MyChart is not a substitute for direct care and direct communication with your BetterHealth participating provider. The information contained in MyChart may not reflect all of the health information about you that your provider maintains. Therefore, you acknowledge that MyChart will not be used to make health care decisions related to your treatment. To obtain a complete copy of your medical record, please contact your BetterHealth participating provider.

Your Health Information and Test Results

By agreeing to these Terms and Conditions, you provide BetterHealth with the right to release portions of your protected health information to you via MyChart, which, in BetterHealth’s sole discretion, may include, but is not limited to, laboratory and other test results, provider notes, summary of medical problems and history, medications, and allergies. It is your sole responsibility to check the MyChart application and your personal email account for any messages from your providers. You agree to hold BetterHealth and its affiliates harmless for any loss, injury or claims resulting from your failure to access messages in your Account from BetterHealth and/or your providers in a timely matter. Please note that messages from BetterHealth or your providers may be delayed or may fail to reach your MyChart Account due to a computer glitch or human error. You agree to follow-up with your providers in the event of a message delay.

Use of Third-Party Services

 

You may choose to use other services provided by third parties in conjunction with your use of MyChart. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor BetterHealth have control over the contents of these services, and neither Epic nor BetterHealth accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do so entirely at your own risk and subject to the terms and conditions of use for such services.

Security and Confidentiality

BetterHealth is committed to protecting the confidentiality of your medical information. BetterHealth uses commercially reasonable firewalls, passwords, encryption, and audit trails to safeguard your information.

You must keep your MyChart user identification and password secure. You are responsible for taking all reasonable steps to ensure that no unauthorized person accesses your Account with your user identification and password.

Your MyChart Account is only intended for your use. You shall not share your username and password with other individuals. You are responsible for all improper use of your MyChart Account, including but not limited to improper uses and disclosures of information contained therein. You shall not download any information from MyChart for your own personal use without BetterHealth’s written content.

You shall not use your Account to transmit, distribute or store material that is inappropriate, as reasonably determined by BetterHealth, or material that is illegal, defamatory, libelous, indecent, obscene, pornographic, or is inconsistent with BetterHealth’s practices.

You shall not use the device you use to access your Account to upload viruses, spyware, or other malicious software to the MyChart application or other BetterHealth information technology systems.

Privacy

If you send us a communication via your Account, it may be shared with your provider. If you desire to communicate only with your provider, you should contact your provider directly and not use your MyChart Account to send communications. This information may be used and disclosed by BetterHealth as permitted by applicable law, including but not limited to the Health Insurance Portability and Accountability Act of 1996.

Website Links

Through your Account, you may receive offers or emails that provide links to related medical websites managed or not managed by BetterHealth. These website link(s) are for your informational purposes only. BetterHealth does endorse and have not verified the accuracy of the information in/on these websites, and you should not rely on any of the information found on the websites for purposes of treatment or diagnosis.

Email Communications

BetterHealth may send communications to the email associated with your Account regarding educational or informational communications, such as but not limited to educational newsletters and public health announcements. You may also receive email communication to obtain your authorization to receive marketing information. You may opt-out at any time from these communications by following the process as described in this email. By agreeing to these Terms and Conditions, you acknowledge and agree that the use of unencrypted email carries certain risks. For example, email messages could be received by other people who have access to your account or the device that you use to access email. By agreeing to receive communications via email, you acknowledge that these risks exist and expressly consent to receive unencrypted electronic communications as set forth in these Terms and Conditions.

Phone and Text Communications

By agreeing to these Terms and Conditions, you authorize BetterHealth and its affiliated providers to transmit automated, artificial, or pre-recorded phone calls and text messages to the cell phone number(s) associated with your MyChart account for the purpose of BetterHealth’s and its affiliated providers’ treatment, payment, and healthcare operations purposes, including but not limited to providing you with appointment confirmations, appointment reminders, and prescription notifications. Such calls and text messages will not be for marketing purposes. You may opt-out at any time from these communications by following the process as described in the phone calls and text messages. BetterHealth’s affiliated providers will not condition your treatment on your consent to these calls and text messages.

Intellectual Property

In consideration of you agreeing to abide by these Terms and Conditions, we grant you a non-transferable, non-exclusive, non-sublicensable, limited license to access the Services for your own personal use as otherwise permitted in these Terms and Conditions. You may not download, reproduce or otherwise distribute any materials on the Website or Application without our prior express written consent and/or the consent of any third party copyright owner. Any rights that are not expressly granted by these Terms and Conditions are reserved by the BetterHealth. You may not use the Services for any purpose prohibited or restricted by law or in violation of these Terms of Use.

All patents, trademarks, trade names, service marks, copyrights, and other intellectual property (collectively "Intellectual Property") available through the Services will remain the sole property of BetterHealth and its affiliates or third party sources and contractors. Nothing in these Terms and Conditions shall confer to You any right of ownership or license rights in the Intellectual Property. The Services and its content are protected by federal and international copyright and trademark laws. The distinctive and original layout and presentation of the Website and Application also constitutes protectable trade dress under applicable federal law. "BetterHealth" and the logo are trademarks and service marks of BetterHealth All other trademarks, service marks and logos used on the Website and Application are the trademarks, service marks or logos of their respective owners. Any unauthorized use of any trade dress, marks, or any other intellectual property belonging to BetterHealth or any third party is strictly prohibited, and may be prosecuted to the fullest extent of the law.

You shall not copy, modify, reverse engineer, sublicense, sell or offer for sale the Intellectual Property, nor contest the validity of the Intellectual Property. You shall not create any hyperlinks to, frame, or otherwise use the Website or Application for any commercial purpose or other purpose other than your own personal use as otherwise permitted in these Terms of Use.

Waiver of Liability and No Warranties

BetterHealth shall not be liable for any damages, including but not limited to incidental, special, indirect, direct or consequential damages, loss of profits, interruption of business, or related expenses which may arise from your use of or inability to use MyChart, whether or not BetterHealth has advised of the possibility of such damages, including but not limited to damages related to software and access system hardware defects, internet service, and loss of or inaccuracy of data, and regardless of whether the claim is based in contract, tort or any other legal theory.

BETTERHEALTH EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES CONCERNING MYCHART, AND PROVIDES MYCHART ONLY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

BETTERHEALTH MAKES NO GUARANTEES REGARDING MYCHART AVAILABILITY, INCLUDING BUT NOT LIMITED TO THE AVAILABILITY OF INFORMATION, AND OCCURRENCE OF DOWNTIME, SERVICE INTERRUPTIONS, INTENTIONAL OR INADVERTENT INTRUSTIONS, VIRUSES OR WORMS OR OTHER MECHANISMS THAT MAY ATTACK YOUR COMPUTER. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR ELECTRONIC DEVICE HAS ADEQUATE PROTECTIONS AGAINST ANY OF THE FOREGOING. IN ADDITION, YOU ACKNOWLEDGE THAT YOUR INFOMRATION WILL BE TRANSMITTED OVER THE INTERNET AND THAT THERE IS NO GUARANTEE OF ACCURACY OR SECURITY. YOU MAY CONTINUE TO CONTACT YOUR PROVIDER DIRECTLY AT ANYTIME, REGARDLESS OF WHETHER MYCHART IS AVAILABLE.

Medical Disclaimer

IT IS YOUR RESPONSIBILITY TO CONSULT A DOCTOR OR OTHER HEALTHCARE PROVIDER IN CONNECTION WITH YOUR USE OF THE SERVICES. BETTERHEALTH NOT A HEALTHCARE PROVIDER OR A MEDICAL DEVICE MANUFACTURER. THE SERVCIES SHOULD BY NO MEANS BE CONSIDERED MEDICAL ADVICE. SPECIFICALLY, TO THE FULLEST EXTENT ALLOWED BY THE LAW, BETTERHEALTH MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR SUITABILITY FOR ANY PURPOSE OF THE RECOMMENDATIONS, CONTENT, MATERIALS, OR ANY INFORMATION PROVIDED AS PART OF THE SERVICES. THE INFORMATION PROVIDED WITHIN THE SERVICE IS NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE OR CONDITION. IF YOU EXPERIENCE A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY NUMBER.

Governing Law

This Agreement of Terms and Conditions shall be governed by Pennsylvania law, without giving effect to any choice of law rules. You agree to jurisdiction in Philadelphia, Pennsylvania.

Amendments and Revisions to the Terms and Conditions

BetterHealth reserves the right to change, revise and update the information and content provided on this website, including theses Terms and Conditions, without providing you notice. You should read these terms periodically to make sure there have not been changes. Your continued use of MyChart signifies your continued acceptance of these Terms and Conditions and all changes thereto, regardless of your knowledge and notice of said changes.